Shipping & Returns

Made to order

Every Koshur Chaan board is handcrafted for you, so we keep no stock. Custom orders typically take two weeks or more. Before anything ships, we send you a photo of your finished board. You pay only once you approve it.

Shipping

We ship across the United States. Shipping is quoted when you place your order. Local pickup in Johns Creek, GA is available by arrangement.

Returns

If your board arrives damaged or has a defect, contact us within 7 days of delivery at wosta@koshurchaan.com with your order details and clear photos. Once we approve the return, send the board back in its original packaging. Return shipping is paid by the buyer. After we receive it, we will repair, replace or refund the board, whichever we agree is best.

Because each board is made specifically for you, we cannot accept returns for change of mind, or after the 7-day window.

Natural wood, natural character

Wood is a natural material, and every board is one of a kind. Variations in grain, colour, mineral streaks, small knots and pin holes are part of its character. They are not defects, and they are not grounds for a return. Walnut, maple and cherry also darken and change tone with time, light and use. That is what makes your board unique.

Care

Hand wash only, never soak, and never use a dishwasher. Re-oil with food-safe mineral oil and beeswax as needed to keep it beautiful for years.

Questions?

Email wosta@koshurchaan.com or call (943) 213-1183.